Refund policy

Elevated Boutique wants you to have the best shopping experience!

Return Policy

Please review our return policy carefully so we can assess everything accordingly:

Store Credit Only: We issue store credit for all eligible returns.

  • Returns must be requested within 7 days of delivery.
  • You have 5 days to ship the item back after your return is approved. 

Non-Returnable Items: The following items are final sale and cannot be returned:

  • Items with a discount of 20% or more (including sale items)
  • Swimwear
  • Merch
  • Accessories
  • Shoes
  • Gift Card purchases

Late Returns: Items shipped back outside of the 5 day shipping period (after approval) will be returned to the sender.

Condition of Returned Items: To be eligible for store credit, items must be in the original condition that was received. 

  • With tags still attached
  • Buttoned up
  • Folded appropriately
  • Free of smoke smell
  • Free of human or animal hair
  • Free of makeup marks, stains, or smears (items returned with these issues may not receive full credit)

Denied Returns & Restocking Fee:

  • If returned items do not meet these requirements, the return may be denied.
  • If returned items do not appear to be in their original condition, a $10 restocking fee will be deducted from your store credit.

To start a return, you can contact us at elvdboutique@yahoo.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at elvdboutique@yahoo.com. 

Damages and issues

  •  If you receive a defective item, you will have 2 days to request a return.
  • Include a photo of the issue with the item in your email.
  • If we are not notified within the 2 day period, the item will no longer be qualified for a return or replacement.
  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.